Recently we have had several users get locked out because failed number of password attempts and I wish to take a moment to explain why it may happen and ways you can get help if you can not read the security measure.
First, what causes this security measure:
You or someone attempting to login as you enters or mistypes the wrong password and after several attempts it "locks" the account.
Next:
After the account is "locked" entering the correct password is no longer the only thing that you must enter you must also enter the security measure as well.
The problem:
The security measure is for a host of reasons is not viewed by the user..
The solutions:
You can create another account and ask us to help with this problem (either PM or in forum) and one of the Admins will reset attempts for you.
Side Note: If you can not verify the account for some reason, all Admins receive an email for new accounts created ie.Brunskicantlogin kinda tells us we have to fix something if you wish to be creative
.Contact any Admin or Moderator via another method you can reach them and the Admins will reset it for you asap.
Concerns you may have:
Wouldn't someone posing as me request an unlimited security measure requests until they get the correct password? While it is possible, the feature is logged by which Admin(s) resets it. Also all login and failed logins are logged for your protection so any strange behavior should be picked up fairly easy by anyone looking at the logs. The reset feature, and the logs mentioned are Admin access only.
Can Admins or Moderators see passwords or what was entered as a password?
No, all passwords are encrypted in the database and what is entered by the user is not shown in an log An Admin can reset said password for you if you can't reset it yourself for whatever reason, however we will contact you thru a known way to connect with you before doing so..
Was my account attempted to be hacked into if I don't know if I keep entering the wrong password?
Hard to say based on logs, however it does point that someone was trying to something unsuccessfully and it depends on the user name in question.
Should I change the password once I successfully access my account?
While it is recommended for you to do so, we will leave it to you do as you wish.
If I have any other concerns?
Contact Brunski in this thread or privately as he knows the most about the feature and can answer it questions about it best.
Thank you,
The Staff of Below The Fold
